Frequently asked questions

Xynor Institute is a fully online institute. All lessons, live classes, assessments and certificates are delivered through the Xynor student portal, so you can learn from anywhere in India or abroad with an internet connection.

A laptop, desktop or smartphone with a stable internet connection. For live classes you need Google Meet or Zoom (the class link tells you which), and headphones are recommended. A laptop is best for practical courses such as design, video editing and SAP.

Message us on WhatsApp at +91 78927 82154 or email xynorinstitute@gmail.com. You can also send an enquiry from any course page and our admissions team will call you back.

Create a free student account, confirm your email, then open the course and click Apply. Your application appears in your dashboard, and our admissions team will contact you. Once you are admitted, you will be notified in your dashboard.

Your account keeps your application, fees, receipts, lessons, ID card and certificate in one place. After admission, everything you need is already in your dashboard.

After you are admitted, pay the registration fee online from the Fees page of your dashboard. Your admission is confirmed automatically as soon as the payment succeeds; you do not need to send a screenshot.

Each course runs in batches. The start date of your batch is shown in your dashboard, and all scheduled classes appear in your Calendar. Message us on WhatsApp if you want to know the next batch date before applying.

Online, from the Fees page of your student dashboard, through our secure payment partner Razorpay. You can pay by UPI, debit or credit card, net banking or the other options shown at checkout. A receipt is created automatically after each payment.

Yes. After your admission is confirmed, you choose how to pay the course fee on the Fees page: pay in full (with a discount), or pay in 3 instalments. The instalment plan costs a little more in total; the exact amounts are shown before you choose.

Yes, as long as you have not paid any part of the course fee yet. Use “Change payment option” on the Fees page. After the first course-fee payment, contact the office for any change.

Every payment has a receipt you can download as a PDF from the Fees page of your dashboard. Invoices for upcoming instalments are listed there too.

Wait a few minutes and refresh the Fees page; payments are usually confirmed automatically. If it still shows unpaid after 30 minutes, message us on WhatsApp with the payment time and amount, and we will check it with Razorpay. Please do not pay a second time.

Registration fees are non-refundable, and course fees are generally non-refundable once paid, subject to applicable law. Please read our Refund and Cancellation Policy before paying.

Through live online classes with your trainer, plus lessons, recorded videos (where the course provides them), downloadable notes, quizzes, assignments and exams in the student portal. You can see your progress for every course in your dashboard.

Open Calendar in your dashboard. Your next class is shown at the top with its date, time, trainer and class link. The “Join live class” button appears 15 minutes before the class starts. You can also tap a class to add it to Google Calendar for a reminder.

For some courses, lessons open after the first course-fee payment. Some sections also unlock as you complete earlier lessons, or on the dates your trainer sets. Your course page shows why a lesson is locked.

Yes. Your attendance for each course is shown in the Calendar, and your quiz and exam results appear in the course itself once they are graded.

Yes. Students who meet a course’s completion requirements receive a Xynor Institute certificate of completion with a unique number and a QR code. Anyone, such as an employer, can verify it on our website. These are institute-issued certificates; any external accreditation is stated on the course page.

Once your admission is confirmed, open ID card in your dashboard to see and download it as a PDF. It has your photo, student ID and a QR code that anyone can scan to check it is genuine. If you lose it, contact the office: they issue a new card and the old one stops working.

Click “Forgot password” on the login page and enter your email address. We will send you a link to choose a new password. If the email doesn’t arrive within a few minutes, check your spam or promotions folder.

You stay signed in until you sign out yourself. For your security, you are signed out automatically if your account is not used for 24 hours; just sign in again.

No. We do not guarantee placements. We provide career support: resume and LinkedIn guidance, interview preparation, portfolio projects and job opportunity listings, to help you pursue opportunities.