Terms and Conditions

1. Acceptance of these terms

By creating an account, enrolling in a course or using the Xynor student portal, you agree to these terms, our privacy policy and our refund and cancellation policy. If you do not agree, please do not register or pay any fee.

2. Eligibility and accurate information

You must provide accurate, current information when you register, apply or pay, and keep it up to date. If you are under 18, a parent or guardian must agree to these terms on your behalf. The name on your certificate is taken from your verified student record.

3. Account security

Keep your password confidential and do not share your account. You are responsible for activity on your account. Tell us immediately if you suspect unauthorised access.

4. Online-only delivery

Xynor Institute is a fully online institute. Courses are delivered through the student portal using recorded video lessons, online materials and online assessments, as described on each course page. We do not provide physical classes.

5. Course descriptions and changes

We aim to keep course descriptions, syllabi, durations and fees accurate. We may update course content to keep it current. If we make a material change to a course you have paid for, we will tell you and, where required by law, offer an appropriate remedy.

6. Fees and manual payment

• Fees are in Indian Rupees and may include a registration fee and a course fee, as shown before you pay.
• Fees are currently paid manually (for example bank transfer, UPI or cash) using the instructions we provide, by the due date shown on your invoice.
• Online card payments are not currently accepted through the website.

7. Payment verification and course access

A payment is treated as received only after an authorised member of our staff verifies it. Submitting a payment reference or proof marks it as “pending verification”. Course access is activated by our team after verification (or for an approved free or complimentary enrolment); a submission alone does not grant access.

8. Refunds

Registration fees are non-refundable and course fees are generally non-refundable once paid, subject to applicable law. Full details are in our refund and cancellation policy.

9. Access to materials

Your enrolment gives you a personal, non-transferable right to access the course materials for your own learning for the access period stated for the course. We may restrict access while a fee is overdue, where this is stated in your course terms.

10. Intellectual property

Course videos, notes, worksheets, presentations, assessments and other materials belong to Xynor Institute or its licensors and are protected by copyright.

11. No copying or sharing

You must not copy, record, download (except where a download is offered), redistribute, resell, publish or share course materials or your account access with anyone.

12. Conduct

Treat trainers, staff and other learners with respect. Harassment, abuse or disruptive behaviour is not permitted.

13. Assessments and academic integrity

Complete assessments yourself. Retakes, time limits and passing marks are as set for each assessment. Objective questions are marked automatically; written answers and assignments are marked by staff. Cheating, plagiarism or impersonation may lead to a zero score and further action.

14. Certificates

Certificates are issued only when a course's published completion requirements are met. They are Xynor Institute certificates of completion — not university degrees, government-recognised or regulated professional qualifications, unless a course page states otherwise. Each certificate has a unique number that anyone can verify online. We may correct a certificate issued in error, and revoke one obtained through misconduct; verification will then show its status.

15. Acceptable use

Do not attempt to access other people's accounts or data, interfere with the platform's security or operation, upload harmful files, or use the service for anything unlawful.

16. Suspension and termination

We may suspend or close an account that breaches these terms. Except where urgent action is needed to protect the platform or others, we will tell you the reason and give you an opportunity to respond.

17. Third-party services and availability

The platform relies on third-party services (for example hosting, database, email and video providers). We aim to keep it available but cannot guarantee uninterrupted access, and we are not responsible for outages of services we do not control.

18. Limitation of liability

To the extent permitted by law, our total liability to you in connection with a course is limited to the fees you paid for that course, and we are not liable for indirect or consequential loss. Nothing in these terms excludes liability that cannot be excluded by law.

19. Disputes and applicable law

These terms are governed by the laws of India. Please contact us first so we can try to resolve any concern. Any dispute is subject to the jurisdiction of the competent courts in India, without affecting your rights as a consumer.

20. Changes to these terms

We may update these terms. The effective date above shows the current version. Changes do not apply retrospectively to fees you have already paid.

21. Contact and support

Email xynorinstitute@gmail.com or message us on WhatsApp at +91 78927 82154.