Refund and Cancellation Policy

Summary: registration fees are non-refundable, and course fees are generally non-refundable once paid — especially after course access has been activated. Nothing in this policy limits any right you have under applicable Indian law, including the Consumer Protection Act, 2019.

1. Before you pay

Before paying, please review the course description, duration, online learning format, syllabus, fee structure, technical requirements and this policy. If anything is unclear, contact us first — we are happy to answer questions before you commit.

2. Registration fee

A registration fee paid to secure your registration or enrolment is non-refundable, except where a refund is required by applicable law or approved by Xynor Institute as an exception.

3. Course fees

Course fees are generally non-refundable once paid, particularly after course access has been activated or digital learning materials have been made available to you. This is because online course content can be accessed and copied as soon as it is unlocked. This does not affect any refund you are entitled to under applicable law.

4. Incorrect or duplicate payments

If you pay twice for the same fee, pay the wrong amount, or believe a payment has been recorded incorrectly, tell us within 30 days of the payment with the date, amount and transaction reference. We will investigate, and verified duplicate or mistaken payments will be refunded or adjusted against your fees in accordance with applicable law.

5. If we cancel a course or cannot provide it

If Xynor Institute cancels a course, or cannot provide the service you paid for, we will offer you a transfer to another course or a refund of the fees paid for the part of the service not provided, in accordance with applicable law.

6. How to request a refund or review

Email xynorinstitute@gmail.com or message us on WhatsApp at +91 78927 82154 with your name, registered email, course, payment date, amount and reference, and the reason for your request. We will acknowledge your request and review it under this policy and applicable law, and tell you the outcome. Approved refunds are paid to the original payment method or by bank transfer.

7. Acknowledgement and changes

You will be asked to confirm that you have read this policy when you register and before you submit a payment; we record the policy version you accepted. The version that applies to a payment is the one in effect when you made it. See also our terms and conditions.