Delete Your Account

Delete it yourself

1. Sign in at xynorinstitute.com/login or in the Xynor Institute app.
2. Open Account in the menu (Dashboard → Account).
3. Choose Delete my account, type DELETE and confirm.

Your account closes straight away and you are signed out. The institute office then completes the deletion, normally within 7 days.

Cannot sign in?

Email info@xynorinstitute.com with the subject “Delete my account” from the email address you registered with, and include your name and phone number. We confirm it is you, then delete the account and reply when it is done, normally within 7 days. Staff and trainer accounts are deleted the same way, by the institute office.

What is deleted

• Your sign-in account and password
• Your profile: email address, phone number, date of birth, address, emergency contact and photo
• Your course applications, reviews and notifications
• If you never paid a fee or received a certificate: your student record, courses and unpaid invoices

What is kept, and why

• Fee invoices, payments and receipts, for as long as tax and accounting law requires us to keep financial records.
• Certificates, so that an employer can still verify a certificate you have shared.
• Your name and student ID on these records, and your course results. Your contact details are removed from them, and your student ID card stops working.

See our privacy policy for more about how we handle personal information.